Privacy
Privacy Policy
This policy describes how La Nordique du Québec collects, uses, communicates, stores, and protects personal information as part of its activities in Quebec. It is written to reflect the requirements applicable to private companies in Quebec as of April 15, 2026.
1. Privacy Officer
La Nordique du Québec is responsible for the personal information it holds as part of its business operations. For any questions, access requests, rectification requests, or privacy-related complaints, please contact:
Privacy Officer
La Nordique du Québec
1245, rue Sherbrooke, Québec (Québec), G1R 5H9, Canada
Email: confidentialite@lanordique.qc.ca
2. Scope of the Policy
This policy applies to personal information collected through our website, contact forms, membership requests, communications with you, as well as in the context of orders, private events, concierge services, or business relationships.
By "personal information," we mean any information concerning an individual that allows, directly or indirectly, for their identification.
3. Personal Information We May Collect
Identification and Contact Information
- First name, last name, email address, phone number, city or region.
- Information provided in application forms, private access, or contact requests.
Transactional and Relational Information
- Order details, booking preferences, communication history, and account information.
- Delivery or billing coordinates when you make a request or an order.
Technical Information
- IP address, device type, browser, operating system, language, pages visited, interactions on the site, and technical logs.
4. Purposes of Collection and Consent
We may use your personal information notably to:
- Respond to a request for contact, access, membership, or application;
- Manage an account, order, reservation, or customer relationship;
- Provide concierge services, private events, or brand experiences;
- Ensure security, prevent fraud, process complaints, and document incidents;
- Comply with our legal, regulatory, and contractual obligations;
- Improve the performance, accessibility, and experience of our website.
5. Cookies and Similar Technologies
Our site may use cookies, pixels, tags, or similar tools to ensure its operation, remember certain preferences, measure traffic, and improve the user experience.
6. Disclosure to Third Parties and Service Providers
We may disclose certain personal information to providers or agents who assist us in operating our business, for example for hosting, payment processing, form management, communications, logistics, technology services, or professional advice.
7. Transfers Outside Quebec
Certain service providers or technology systems may process or host personal information outside of Quebec. Before communicating personal information outside of Quebec, we intend to conduct the required privacy impact assessment.
8. Retention, Destruction, and Security
We retain personal information only for the duration necessary for the intended purposes, or to satisfy our legal, accounting, contractual, or evidentiary obligations.
9. Your Rights
Depending on applicable law, you may notably:
- Request access to the personal information we hold about you;
- Request the rectification of inaccurate, incomplete, or ambiguous personal information;
- Withdraw your consent where it forms the basis of the concerned use;
10. Privacy Incidents
If we have reason to believe that a privacy incident involving personal information presents a risk of serious injury, we intend to take the steps provided by law.
11. Updates to the Policy and Recourse
We may modify this policy from time to time to reflect changes in our practices, technologies, or the applicable legal framework.
This text constitutes a general web policy adapted to the context of a private company operating in Quebec. It does not replace legal advice specific to your actual operations.